Late Return Fees
Customers are responsible for returning items back to Curators on time!
Each Reservation has a Mandatory Return Date, on which the Customer should drop the item at the post office for return.
If an item is not returned on the Mandatory Return Date, Customers will be charged a Late Return Fee consisting of 125% of the Weekly Rental Price (divided by 7) for each day an item is not returned. For instance, if an item has a weekly rental rate of $150 and the item is returned 3 days late, the Celeb will be charged a fee equal to (1.25 * $150 * 3/7) or $80.35.
The Curator will receive this Late Rental Fee as compensation for not getting their item back on time, less the ordinary Transaction Fees collected by Celeb (20% of the transaction value plus applicable sales tax).
Late fees will be deposited to the Curators account after the item is returned.
In the case of late returns, Customers and Curators are encouraged to communicate with each other! Customers can request extensions to avoid late return fees so long as the extension is acceptable to the Curator.
Stolen Items
If an item with a retail value over $1,000 is not returned after 5 days, the Curator can mark the item as stolen, and the Customer will be charged the replacement value of the item.
If an item with a retail value under $1,000 is not returned after 7 days, the Curator can mark the item as stolen, and the Customer will be charged the replacement value of the item.
Celeb reserves the right to suspend any users who fail to return items on time.
How do I avoid a late fee?
If you get sick or have an emergency and can’t return the item on time, request an extension from the Curator! Communication between Customer and Curator is always the best policy :)