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What happens if my item doesn't arrive on time?
What happens if my item doesn't arrive on time?

Curators must ship on time, and Customers should select a Receive By date 2 days before they need an item. We cover the rest!

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Written by Celeb
Updated over 6 months ago
  • We structure our marketplace to minimize late shipping and the impact of shipping delays.

  • Curators are only responsible for shipping the item out by the mandatory ship date displayed in the Reservation, not delivery by a certain date.

    • If a Curator fails to ship on time, they are charged a penalty equal to 10% of the transaction's value, and the Customer can cancel the order and receive a full refund so long as the Item has not been shipped.

  • For shipped Items, Customers should select a Receive By that begins two days before they need the item to minimize the impact of late deliveries!

  • If an Item does not arrive more than two days after the Receive By date, Celeb will refund the Customer for the cost of the transaction.

  • We know that shipping delays can occur. If the Celeb has paid for a guaranteed-date delivery service, they can claim a full refund from the delivery provider for the cost of shipping. To request a refund from USPS, visit this link!

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