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What happens if I ship an item late?
What happens if I ship an item late?

Shipping on time is crucial for a good user experience

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Written by Celeb
Updated over 7 months ago
  • Celebs often reserve items for major life events (weddings, vacations, etc.), so shipping items on time is extremely important! Please be courteous to others and ship things out on time.

  • Curators are responsible for shipping the item out by the ship date specified in the Reservation. Each reservation will have a mandatory ship-by date that must be adhered to.

  • To incentivize Curators to ship on time, we track Curators' on-time shipping rates and display it on Profile pages.

  • If the Curator does not ship by the mandatory ship date, the Celeb will have the option to cancel the transaction for a full refund.

  • We will also charge the Curator 10% of the transaction’s value for late shipments, regardless of whether the Celeb cancels the transaction. These proceeds will be deducted from your Celeb account balance, or any amount due on a transaction.

    • We understand that severe emergencies happen, and will consider waiving this fee on a case-by-case basis.

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